Terrible laptop, DO NOT BUY
Ongoing touchpad issues, Dell know all about it, but will deny all knowledge, claim it is fixed, change your touchpad for another faulty one, or even advise you to perform a bodge solder repair (from their own support forum!)
Dell's highly skilled timewasting team will suck the life force right out of you, but will not ever actually help you.
Also, if you post about the issue on their forums, they will just delete your post.
You are entitled to a refund, even after the warranty period. Write to them at their registered address.
In the UK:
Dell Corp Ltd
Dell House, The Boulevard, Cain Road, Bracknell,
Berkshire, RG12 1LF
Point out that they are breaking the law, the laptop fails to satisfy the provisions of [The Consumer Rights Act 2015] as it is not:
- Of reasonable quality – The touchpad has a design fault.
- Fit for purpose – The touchpad does not function and the device is unusable for its intended purpose.
- For a reasonable period of time – A reasonable period has not elapsed.
+3Reply
Marc William Moffatt21 June 2022 10:18
Hi, I purchased this crock of s--t in January 2020 after my last purchase was in December 2021 with was a crock of s--t b broken keys none in stock could not be replaced even though I located dell parts in America, dells response, not a sauced supplier can not use, crap.
Anyway, this one has touchpad problems that started less than a month into its purchase. Not enough room to tell you how difficult contact with dell was and the lack of urgency and lies I had been told. It appears I might get a Dell 16 7620 replacement by the 18th of July might get a replacement ???? still no yes or no, will I have the same problems with the touchpad or bios (whatever) as the kids would say today. I hope everyone has a nice day today, haha.
+17Reply
John t29 December 2021 14:08
These reviews must be fake because my experience has been totally the opposite. I have no issues with keyboards or trackpads or heating or anything else. This laptop is a beast and works brilliantly as expected. I have used it on the most intense games like msfs 2020 with no issues and similarly on some huge spreadsheets which it handles seamlessly.
It's the best value around in terms of gaming plus normal PC grunt and the best laptop I've owned. Finally, cosmetically it looks the part.
+24Reply
Annoyed Owner10 February 2023 16:36
Nope, they all fail at some point and Dell will not help you.
+2Reply
Chad03 December 2021 03:11
Erratic malfunctioning trackpad, and a keyboard that misses keystrokes randomly. This is the nicest-looking 1,400.00 paperweight I have ever bought. Stay away!
+9Reply
Chathura11 November 2021 17:07
Don't buy this laptop. It has a serious touchpad issue. Heating problems etc. Dell support stopped responding to me and didn't even send me a replacement saying it's out of stock.
+24Reply
Andy Turfer09 October 2021 00:10
Please don't buy this laptop - it will bring you heartache and grief. There is a serious defect with the touchpad. Sometimes it will work for a few hours, then it will be mostly unresponsive and erratic. Search the Internet, many users and complaining about this issue. Unless you don't use the touchpad and always have a mouse, the Inspiron 16 Plus is not fit for purpose. Dell should perform a recall (or offer to fix/replace all defective units).
+29Reply
Adam Mulkey06 September 2021 05:34
I've had a lot of trouble with this laptop. It randomly shut down several times throughout the day, and the trackpad would randomly stop working. I got a replacement computer through Dell, but the second computer only worked for a few hours, then it stopped turning on at all. I ended up getting a refund and going with a different laptop altogether. I really wanted this to work, as it has every feature I could want in a beautiful package, but all of that doesn't matter if the basics don't work.
+23Reply
Geoff Harris27 August 2021 22:47
I stretched my budget in order to get the reliability of a Dell instead of an HP or Lenovo. I couldn't afford an XPS and thought the Inspiron 16 Plus 7610 would be a solid alternative. I'm not a gamer and primarily use my laptop for home and home business requirements, and I travel a fair amount.
Unfortunately, after spending nearly 20 hours on the phone and online with their New Customer support group (Ronaldo was terrific!) the first unit Dell sent to me immediately started to randomly shut down for no reason. The touchpad didn't work properly and one of the fans didn't work. Two in-home tech visits later, I sent it back for a replacement.
When the new one arrived, Ronaldo was again a huge help getting me set up. Thankfully, the second laptop isn't randomly shutting down, and the fans all seem to work.
HOWEVER, after only a few days, the touchpad on this one is also a problem. Often, the cursor won't move or is very herky-jerky. It also doesn't do well with small movements and will 'vibrate'. Screens and websites will randomly open or close as I move the cursor across the screen. The left and right buttons sometimes require multiple clicks before the computer responds, and scrolling is often difficult.
As much as I like the features of the Inspiron 16 Plus 7610, if they can't get the touchpad issues resolved quickly, I will send back this laptop, get my money back and have to look for something else.
